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Office Manager - Downtown & Central Park Downtown

Office Manager - Downtown & Central Park

Full Time • Downtown
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
 
About the Company:
Mountain View Pain Center (MVPC) is a premier comprehensive and multidisciplinary pain group committed to relieving pain and restoring patient function and wellness. Our providers are leaders in their fields and our physicians are double-board certified in Pain Medicine. Our patients experience the unique benefits of a dynamic, physician-led, team approach in pain care that is unmatched. Our services include chiropractic care, massage therapy, acupuncture, physical therapy, interventional pain treatments, medication management and regenerative therapy. 

Position Summary:
The Office Manager is responsible for managing and supporting all clinic employees by assisting and tracking time off requests, covering for staffing shortages, assisting with patient check-ins, auditing, reporting on a variety of areas, creating action plans for each department, customer service, clinic inventory management, cleaning and maintaining two organized clinics. 
 
Essential Duties & Responsibilities:
  • Travel between two clinics to ensure smooth operations
  • Manage time off requests and approve timecards for hourly staff 
  • Training of Front Desk staff; work with MA Manager for MA training
  • Proactively address team issues and provide coaching and additional support 
  • Ensure all staff members abide by company policies and procedures 
  • Host monthly staff meetings 
  • Adequately cover positions when short staffed 
    • Chiro MA 
    • Front Desk 
    • Pain MA 
  • Ability to create action plans for each department to address bottle necks and improve clinic efficiency and track progress with milestones 
  • Communication with departments, management, patients, and providers 
  • Cleaning, Organization, Ordering 
  • Customer Service 
  • Ability to report and audit on several facets of clinic operations: 
    • Appointment Count by provider 
    • No-Shows 
    • Appointment Cancellations 
    • New Patient On-boarding, Evaluations and Surveys 
    • Patient Scheduling 
Minimum Experience & Qualifications:
  • High School Diploma 
  • Associate degree in some healthcare field 
  • Proven customer service skills and ability to de-escalate 
  • Experience managing a team
  • Basic computer skills 
  • Spanish speaking preferred
  • Will be required to obtain a BLS (Basic Life Support) certification
Schedule:
  • 8 hour shift
  • Monday to Friday
  • No weekends
Pay range: $57,500-$63,000 annually

Work Location: In person 
Compensation: $57,000.00 - $63,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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